Terms & Conditions

Last updated: April 2026

Article 1 — Definitions

• Studio: Patricia Faucon, a natural person operating under the name .WORKS, CBE BE 1026.631.073, Rue des Garennes, 1170 Watermael-Boitsfort, Belgium.
• Client: any natural or legal person, acting in a professional capacity (B2B) or as a consumer (B2C), who orders a service from the Studio.
• Service: any mission entrusted to the Studio, including notably consulting, graphic design, web design and development, automation integration, technical writing, and any associated deliverable.
• Quote: a detailed, quantified offer issued by the Studio, describing the scope, deliverables, schedule, and price.
• Deliverable: any element produced by the Studio as part of the Service and provided to the Client.

Article 2 — Acceptance and formation of the contract

Any order implies unreserved acceptance of these T&Cs by the Client, who acknowledges having read them prior to ordering.

The contract is formed at the earliest of the following dates: signature of the quote by the Client, payment of the specified deposit, or explicit written agreement (including by email) on the quote issued by the Studio.

Article 3 — Quotes and scope

Studio quotes are valid for thirty (30) days from their date of issue, unless stated otherwise.

The scope of the Service is strictly defined by the accepted quote. Any request outside this scope (addition of features, extra revisions, new deliverables) requires a written amendment, with additional pricing and a potential schedule adjustment.

The Studio reserves the right to refuse any mission contrary to its professional values, ethics, or the law.

Article 4 — Prices and payment terms

4.1. Prices

Prices are indicated in euros, excluding taxes, unless stated otherwise. The applicable VAT is added at the rate in effect on the billing date.

4.2. Deposit

Unless stipulated otherwise in the quote, a deposit of 30% of the amount excluding tax is required upon ordering, conditioning the actual start of the work. An intermediate deposit may be specified in the quote for long-term missions.

4.3. Invoicing and payment deadline

Invoices are issued in accordance with the quote and are payable within thirty (30) days from their date of issue, unless a written agreement states other terms.

In accordance with the Belgian obligation for structured electronic invoicing (Peppol) for B2B relations since January 1, 2026, invoices are issued in Peppol BIS 3.0 format when the Client is subject to VAT in Belgium.

4.4. Late payment (B2B)

In professional B2B relations, any sum not paid by the due date automatically incurs, without prior notice, in accordance with the law of August 2, 2002, relating to late payment in commercial transactions:

• late payment interest at the applicable legal rate, increased by 8 percentage points;
• a flat-rate recovery indemnity of €40, without prejudice to the reimbursement of reasonable recovery costs incurred beyond this amount;
• a conventional indemnity of 10% of the unpaid amount, with a minimum of €150, as a penalty clause.

4.5. Late payment (B2C)

Regarding consumers, in the event of non-payment by the due date and after a first free reminder leaving a 14-day period to regularize, the Studio may apply interests and indemnities within the limits and conditions set by articles XIX.2 and following of the Belgian Code of Economic Law.

4.6. Suspension

In the event of non-payment by the due date and after a formal notice has remained unanswered for 15 days, the Studio reserves the right to suspend the Service and any access to ongoing deliverables, without this suspension engaging its liability.

Article 5 — Deadlines and scheduling

The deadlines indicated in the quote are given for informational purposes and depend on the Client’s cooperation, notably the timely provision of content, validations, access, and feedback.

Any delay attributable to the Client, a third party, or an event of force majeure automatically leads to a shift in the schedule, without the Studio being held responsible or liable for any compensation.

Article 6 — Client’s obligations

The Client commits to:

• provide the Studio, within the agreed timeframes, with all information, content, access, validations, and resources necessary for the proper execution of the Service;
• guarantee that they possess the rights and authorizations for any content provided to the Studio (texts, images, brands, etc.) and indemnify the Studio against any third-party claims in this regard;
• designate a single point of contact authorized to make necessary decisions;
• comply with the legal obligations incumbent upon them regarding the operation of the deliverables, notably concerning data protection, consumer law, accessibility, and taxation.

Article 7 — Studio’s obligations — best efforts obligation

The Studio commits to executing its Services with care, diligence, and according to the rules of the trade. Unless explicitly stated otherwise in writing, it is bound by a best efforts obligation (obligation de moyens) and not an obligation of result.

This qualification applies particularly to services whose performance depends on external factors independent of the Studio’s will: search engine optimization (SEO), conversion rates, stability of third-party APIs and platforms, operating system and browser updates.

Article 8 — Intellectual property and transfer of rights

8.1. Copyright

Deliverables created by the Studio are protected by copyright from the moment of their creation, for the benefit of Patricia Faucon as the author, in accordance with Book XI of the Code of Economic Law.

8.2. Transfer of rights to the Client

Subject to full payment of the price, the Studio transfers to the Client the patrimonial rights (reproduction, representation, adaptation, distribution) on the final deliverables, for the use described in the quote. Unless otherwise stated in the quote, the transfer is granted:

• for the legal duration of copyright protection;
• worldwide;
• for the Client’s operational use as described in the quote (website, visual identity, commercial materials, etc.).

The moral rights of the author remain non-transferable under the law. Any reuse of the deliverables outside the scope of use defined in the quote requires prior written authorization from the Studio and may result in additional remuneration.

8.3. Third-party elements

Third-party elements integrated into the deliverables (licensed fonts, purchased photographs, open-source code libraries, plugins, etc.) remain subject to the licenses of their respective publishers. The Studio informs the Client of the applicable licenses and, where appropriate, the cost to be borne by them.

8.4. Studio’s pre-existing elements

The pre-existing tools, methods, components, templates, and know-how of the Studio, used to design the deliverables, remain its exclusive property and are not subject to a transfer, even after full payment.

Article 9 — Image rights and portfolio

Unless the Client objects in writing no later than upon delivery, the Studio reserves the right to present the deliverables in its portfolio, on its website, on its professional social networks, and in its commercial approaches, mentioning the Client’s name.

Article 10 — Artificial intelligence and human supervision

The Studio uses artificial intelligence assistance tools (notably Claude Code and Gemini) for certain development tasks, technical writing, and workflow optimization. In accordance with Article 50 of Regulation (EU) 2024/1689 (AI Act):

• the Studio informs the Client in advance when AI plays a significant role in a deliverable;
• human supervision is systematically exercised by Patricia Faucon on the deliverables;
• graphic creations based on sacred geometry are done manually, without the use of generative image AI;
• when the Service includes an automation involving an AI deployed at the Client’s end, the Client is informed of their own obligations as a deployer (human supervision, transparency toward end users, incident logging) and commits to respecting them.

Article 11 — Automations and third-party reliance

Automation Services rely on third-party platforms and APIs (notably n8n, Airtable, Hostinger, Google services, messaging services, etc.) whose operation, availability, and conditions may evolve independently of the Studio.

The Studio cannot be held responsible for interruptions, malfunctions, or additional costs resulting from: unilateral modifications of conditions or pricing by these third parties, their temporary or permanent unavailability, an API modification, or a service suspension attributable to the Client.

Corrective and evolutionary maintenance can be subscribed to separately; in the absence of such a contract, any intervention after delivery is billed on a time-spent basis.

Article 12 — Digital accessibility

The Studio designs its web deliverables in compliance with WCAG 2.1 level AA standards, in accordance with Directive (EU) 2019/882 transposed by the Belgian law of November 5, 2023. The Client is informed that their own activity may be subject to this obligation and it is their responsibility to verify its applicability to their situation.

Article 13 — Personal data

Within the scope of the Service, the Client remains the data controller for their own personal data, and the Studio acts as a data processor within the meaning of Article 28 of the GDPR.

A Data Processing Agreement (DPA) is concluded between the parties before any processing, specifying the nature, purpose, duration, categories of data and data subjects, security measures, and the fate of the data at the end of the Service.

For data that the Studio collects on its own behalf (prospecting, contact, billing), the Studio’s privacy policy applies.

Article 14 — Confidentiality

Each party commits to maintaining the confidentiality of non-public information received from the other party during the Service, throughout the duration of the contract and for a period of five (5) years after its end.

Article 15 — Liability

The Studio’s total liability under a Service, for all causes combined, is limited to the amount excluding tax actually paid by the Client for the concerned Service over the twelve months preceding the triggering event.

Under no circumstances shall the Studio be liable for indirect damages (loss of business, loss of revenue, loss of data, loss of customers, damage to image).

These limitations do not apply in cases of fraud, gross negligence, or bodily injury, nor in cases where the law prohibits them, notably regarding consumers for damages resulting from a breach of an essential obligation of the contract.

Article 16 — Force majeure

Neither party can be held responsible for a breach resulting from an event of force majeure within the meaning of Belgian jurisprudence, including prolonged unavailability of essential third-party infrastructure, massive cyberattack, administrative decision, pandemic, or natural disaster. The hindered party informs the other as soon as possible and the parties will seek an adapted solution in good faith.

Article 17 — Termination

In the event of a serious breach by one of the parties of its obligations, the other party may terminate the contract automatically, fifteen (15) days after a written formal notice has remained unanswered, without prejudice to damages.

In the event of termination initiated by the Client without fault of the Studio, the services provided remain payable pro rata, plus any irreversibly incurred expenses.

Article 18 — Right of withdrawal (consumers)

When the Client is a consumer within the meaning of the Code of Economic Law and the contract is concluded at a distance or off-premises, they have a withdrawal period of fourteen (14) days from the conclusion of the contract, without having to justify their decision or bear costs other than those provided by law.

To exercise this right, the Client notifies their decision by an unambiguous statement (postal mail or email) addressed to the Studio. A standard form is available upon request.

Waiver. When the consumer Client wishes the Service to begin before the expiration of the withdrawal period, they must make an explicit request and acknowledge, if applicable, that they will lose their right of withdrawal once the contract is fully executed. In case of withdrawal after execution has begun with explicit agreement, the Studio may invoice the pro rata of services provided up to the date of withdrawal.

Article 19 — Dispute resolution

19.1. Amicable settlement

In the event of a dispute, the parties commit to prioritizing an amicable solution before any litigation.

19.2. Mediation (consumers)

The consumer Client is informed of the possibility to use the Consumer Mediation Service (Boulevard du Roi Albert II 8 box 1, 1000 Brussels — www.consumerombudsman.be) as well as the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/

19.3. Jurisdiction and applicable law

Failing an amicable solution, any dispute will be brought before the Francophone enterprise courts of Brussels, unless imperative legal rules dictate otherwise. The contract is governed by Belgian law.

Article 20 — Miscellaneous

The nullity or unenforceability of one clause herein does not affect the validity of the other clauses, which remain fully applicable.

The failure of either party to invoke a breach by the other of any of its obligations cannot be interpreted as a waiver of the obligation in question.

These T&Cs may be modified by the Studio at any time. The version applicable to a contract is the one in effect on the date the quote is accepted.